How do I log into the Corporate Traveler Travel Portal for the first time?
The first time you log into the Corporate Traveler Client Portal, click on https://portal.corporatetraveler.us/manattClick on the “Forgot Your Password” link.
Enter your work email address in the Username field.
When you click Submit Report, you'll receive a link via email to set up your password.
How long do I have before I get automatically logged out of the Corporate Traveler Portal?
If you are inactive for 2 hours, you will be automatically logged out.What kind of travel should I be booking via the online booking tool, Concur?
Domestic and simple point-to-point business trips.Note: International, complex, and multi-city stop travel should be booked through your Corporate Traveler team.
What information do I need to update in my Corporate Traveler profile?
Name: Make sure your name is as it appears on your passport or driver’s license if you do not have a passport.Gender, Date of Birth, Business Phone and Home Phone: These are mandatory fields that must be filled out in order to book in Concur. Every field with a red star beside it must be filled in.
Membership numbers: This is optional, but if you add your frequent flyer and membership numbers to the portal, they will automatically be added to all of your bookings from Corporate Traveler.
WARNING: Incorrect membership numbers anywhere in your profile will cause all bookings to be rejected.
Does my name in my travel profile need to reflect my full legal name?
Your travel profile should reflect the name as it appears on your passport or driver’s license. Your airline ticket, driver’s license, passport and/or visa should all reflect your full legal name. If they do not match, you may experience a delay with airport security and/or potentially denied boarding.What is the difference between airfares, why is one less expensive than another?
Airfares vary in price because the airlines sell a limited amount of seats at each fare. As most travelers are looking for the lowest fare, this is the inventory that sells out first. A good general rule of thumb is to book your travel as far in advance as possible because the lower fare inventory typically requires greater advance purchase.When I search by schedule on the Flight tab, why are the prices not displayed in the search results?
When you choose to search by schedule, you will first see a list of outbound and return flights. After you select the appropriate outbound and return flights, Concur Travel will then display the prices for your selected flights as well as several similar flights.Can I use a ticket credit with Corporate Traveler?
Corporate Traveler is able to apply Southwest unused tickets, and any credits for tickets booked with Corporate Traveler agents, not online via the booking tool. Credits from other agencies or credits received when booking directly with the airline will have to be used with the other agency or specific airline site.Will I still get my own personal frequent flyer miles when booking travel with Corporate Traveler?
Absolutely! Ensure you update the membership section of your profile in the Corporate Traveler portal.Ensure that the membership numbers are entered in correctly as if they are incorrect this may affect all future bookings, regardless of airline booked.
WARNING: Incorrect membership numbers anywhere in your profile will cause all bookings to be rejected.
It is important to note that your name on your airline membership account must match your traveler profile exactly (including prefix and middle name). If your name does not match you may not receive your points.
What reporting data do I need to add at the end of my booking?
We’ve set up this section to mirror Manatt’s reporting needs. You cannot move forward with a booking without selecting a client matter code from the drop down menu.How do I know my booking has been ticketed and is confirmed?
You will receive an email with your itinerary from Corporate Traveler, this is your confirmation that your flight has been booked, and car and hotel has been reserved. On your itinerary you will have a ticket number and Passenger Record Locater. There can be a delay once you purchase the ticket to receiving the itinerary and this is due to the ticket going through Corporate Traveler’s quality control system.Can I add a car or hotel to an airline reservation after it is booked?
Yes: Contact the office directly and your team of agents can add this to your airline reservation. There is no charge for adding hotel or car to your reservation.Can I change air travel after it has been purchased and ticketed?
Yes, you can change a trip that was previously purchased and ticketed by contacting your team of dedicated agents directly. No changes can be made to your reservation via Concur after ticketed.Can I change one of the legs of my flight on Concur after I have started my trip?
No, you can’t change your itinerary on Concur once your trip has started. Please call an Corporate Traveler agent directly and they can assist you.I want someone else to receive a copy of my itinerary (such as spouse or colleague)
In the Portal in your Profile under Contact Info is a place to add an email address. Please make sure to select “email itinerary.”How do I get my travel itinerary into my Outlook calendar?
When you receive your itinerary email from Corporate Traveler this is confirmation that your trip has been booked and flights issued. There will be an invoice pdf and calendar attachment called “Mobile – LASTNAME – Date”. Double click on the calendar attachment, click yes, and a new calendar will be created in your Outlook. You can leave them in this separate calendar, or simply click and drag the flight/car/hotel entries across into your main calendar. This calendar can be deleted by right clicking on the calendar name and selecting delete calendar.Who do I contact for Concur or Portal questions such as: I forgot my login?
Please call 1- 866-540-1205.How does my company benefit by booking travel through Corporate Traveler vs. direct with a supplier?
Policy and providers: Your travel policy and preferred vendor rates are programmed in the Corporate Traveler system.Better reporting: Travel booked through Corporate Traveler is captured for reporting.
Travel disruptions: From a traveler security perspective, anything booked through Corporate Traveler can be monitored and tracked; in the case of a travel disruption affecting your flights (such as a snowstorm), the Corporate Traveler team is immediately aware of your situation and able to assist more readily than the national carriers.
Volume discounts: Due to the volume of travel they book on behalf of many companies, Corporate Traveler is able to utilize supplier waivers and favors on Manatts’s behalf. As such, consolidating travel through Corporate Traveler increases Manatt’s leverage with suppliers.
Booking changes: If any changes need to be made, Corporate Traveler can be contacted to handle the change for you.
Who can I contact if I’m interested in booking a leisure vacation package?
We have access to Corporate Traveler’s leisure travel service, Travel Associates Concierge. This is exclusive for Corporate Traveler clients. For information or to book travel you may email them at chicago@travelassociates.us, or contact them by phone at 1-855-610-5688.If I need additional training, where can I access it?
For the Corporate Traveler eLearning, click HERE. (This is the REQUIRED viewing for secretaries and assistants; includes Login and Profiles Demo, Online Booking Demo, and a quiz.) For the Online Booking Demo, a la carte (viewable in full screen – larger text), click HERE.Can I purchase Southwest Early Bird Check-in?
Early Bird Check-in is available for purchase any time the user/arranger views the itinerary in Concur after purchase. Once the Southwest Itinerary is ticketed, you will see the Early Bird Check-in link next to each flight segment. (You do have to do this for each segment if there are multiple segments)