Studies suggest that we verbalize hesitations because we’re conditioned to fill the void – but words such as “um,” “ah,” or “you know” can become crutches that diminish our credibility and distract from our message.
HBR | 3 min read
Studies suggest that we verbalize hesitations because we’re conditioned to fill the void – but words such as “um,” “ah,” or “you know” can become crutches that diminish our credibility and distract from our message.
HBR | 3 min read